Information We Collect

When you sign up for our platform or use our services, we gather certain information. Most of it you give us directly, but some comes from how you interact with our tools.

Account Information

To create an account, we need basic details like your name, email address, and phone number. If you're verifying your identity for certain trading features, we might ask for additional documentation.

Usage Data

We track how you use our platform—which tools you access, what features you click on, and how long you spend analyzing market data. This helps us improve the experience and fix bugs.

How We Use Your Information

Everything we collect serves a purpose. We're not in the business of hoarding data for no reason.

• Providing access to our trading tools and platform features
• Sending you important updates about service changes or security issues
• Improving our algorithms and adding new analytical capabilities
• Preventing fraud and keeping your account secure
• Responding to your support requests and technical questions
• Meeting legal obligations under South Korean financial regulations

Data Sharing and Third Parties

We work with a few trusted partners to keep our platform running. Here's who might see your data and why.

Service Providers

We use cloud hosting services to store data securely and email providers to send you notifications. These companies only access what they need to do their job, and they're bound by strict confidentiality agreements.

Legal Requirements

If South Korean authorities or courts require it, we'll share information to comply with the law. We'll notify you when possible, unless we're legally prohibited from doing so.

Business Transfers

In the unlikely event that datagridorg is acquired or merged with another company, your information would transfer to the new entity. You'd be notified well in advance.

Data Retention

We keep your information as long as your account is active. After that, it depends on the type of data.

Once the retention period ends, we securely delete or anonymize your data so it can't be traced back to you.

Your Rights

Under South Korean law and our own commitment to transparency, you have several rights regarding your personal information.

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide it in a commonly used format within 30 days.

Correction and Updates

Notice something wrong in your account details? You can update most information directly through your account settings. For anything else, contact our support team.

Deletion

Want to close your account? You can do that anytime. Keep in mind we're required to retain certain records for legal purposes, but everything else gets deleted.

Marketing Opt-Out

We occasionally send educational content about market analysis and platform updates. You can unsubscribe from these emails anytime—there's a link at the bottom of every message.

Security Measures

Protecting your data isn't optional for us—it's fundamental. We use multiple layers of security to keep your information safe.

• All data transmissions are encrypted using TLS 1.3 protocol
• Passwords are hashed with industry-standard bcrypt algorithms
• Our servers are located in secure South Korean data centers with 24/7 monitoring
• Access to personal data is restricted to authorized personnel only
• Regular security audits and penetration testing by independent firms
• Automatic logout after periods of inactivity

That said, no system is completely bulletproof. If we detect a breach that affects your data, we'll notify you within 72 hours and explain what happened and what we're doing about it.

International Data Transfers

Our primary servers are in South Korea, but some of our service providers operate globally. When your data moves outside South Korea, we ensure it's protected through standard contractual clauses approved by data protection authorities.

For users accessing our platform from outside South Korea, your data will be processed according to South Korean privacy laws, which provide strong protections comparable to international standards.

Cookies and Tracking

We use cookies to keep you logged in and remember your preferences. Some are essential for the platform to work, others help us understand usage patterns.

Essential Cookies

These keep your session active and remember your chart settings. Without them, you'd have to log in every time you switch pages.

Analytics Cookies

We track how people use different features to identify what's working and what needs improvement. This data is aggregated and anonymized.

You can control cookie preferences through your browser settings, but disabling essential cookies will limit platform functionality.

Children's Privacy

Our platform isn't designed for anyone under 18. We don't knowingly collect information from minors. If you're a parent and believe your child has created an account, contact us immediately and we'll delete it.

Changes to This Policy

We update this policy occasionally to reflect new features or legal requirements. When we make significant changes, we'll email you at least 30 days before they take effect.

Minor updates—like fixing typos or clarifying existing practices—won't trigger a notification, but we'll always update the "Last Updated" date at the top of this page.